Retail deductions
Retail deductions cost money twice: once when the retailer takes it, and again when your team has to prove it wrong.
Shortage
Launch focus
The retailer says fewer units arrived than were invoiced. The delivery record decides it.
Pricing
Evaluated
The retailer applied a different price than the one invoiced, often from a superseded list.
Damage
Evaluated
Goods recorded as damaged on arrival, with or without a supporting inspection record.
Promotion
Evaluated
A promotional allowance claimed against a period, agreement or SKU set.
Compliance
Evaluated
Charges for labelling, booking, routing or delivery-window failures.
Tuotix is launching with shortage deductions, where the evidence chain is clearest and the outcome is most often decisive. The other families are evaluated and surfaced, but we do not claim the same depth of validation for them yet.
The shortage evidence chain
Five records decide a shortage claim.
Purchase order
What the retailer asked for, and in what unit of measure.
2,400 CASE
Shipment
What left your site, on which despatch note and date.
2,400 CASE
Proof of delivery
What was accepted at the door, and who signed for it.
2,400 ACCEPTED
Invoice
What was billed, at what price, against which order.
42,800.00 EUR
Deduction
What the retailer withheld, and the basis it stated.
−13,200.00 EUR
Why deductions get written off
The reasons are structural, not lazy.
The evidence is in five places
Reconstructing one claim means opening an ERP export, a shared drive, an email thread and two PDFs.
The amount is smaller than the effort
A 900 EUR deduction is not worth two hours, so it is written off — and the pattern repeats monthly.
The window closes
By the time the evidence is assembled, the dispute deadline in the agreement has passed.
Nobody owns it
AR assumes commercial will raise it. Commercial assumes AR already did.
The argument is not written down
Even a correct claim fails when it is sent as an email saying the deduction looks wrong.
Money at risk has a date
A claim that is provable but late is worth nothing.
Most retailer agreements close the window to dispute a deduction. Tuotix surfaces the deadline next to the amount from the moment the claim is created.
| Claim | Retailer · invoice | Amount | Deadline |
|---|---|---|---|
| CLM-8834 | Retailer A · INV-443201 | 13,200.00 | 4 days |
| CLM-8790 | Retailer A · INV-441880 | 8,450.00 | 11 days |
| CLM-8712 | Retailer B · INV-440210 | 22,900.00 | 26 days |
| CLM-8688 | Retailer B · INV-439775 | 4,120.00 | 38 days |
Illustrative. Deadlines are read from the supplied agreement, never assumed.
Start with the retailer that frustrates you most.
One retailer, 30–60 days, the documents you already have.